Refund & Right-of-Withdrawal Policy
Last updated: 1 July 2026 · Version: 2026-07-01
1. Who we are and what this covers
This policy applies to all purchases made on basnira.com from Hantasy OÜ, a company registered in Estonia (registry code 17329558, Sakala tn 7-2, 10141 Tallinn, Estonia) (“we”, “us”). It explains your right of withdrawal under EU consumer law, how immediate access to our digital products affects that right, and the cases in which you are entitled to a remedy. Our products are:
- SP-Initiation (€99, one-off) and SP-Cycle (€399, one-off) — digital content, accessible immediately after purchase;
- SP-Continuum (€189/month) — a digital subscription service, accessible immediately and renewing monthly.
2. Your 14-day right of withdrawal (EU consumers)
If you are a consumer in the EU, you normally have the right to withdraw from a distance contract within 14 days without giving any reason, under the Consumer Rights Directive (Directive 2011/83/EU) as transposed into the Estonian Law of Obligations Act (Võlaõigusseadus). For digital content, that 14-day period runs from the day the contract is concluded.
3. How immediate access affects this right — SP-Initiation and SP-Cycle (one-off digital content)
These products are digital content supplied immediately. At checkout you are asked to: (a) expressly request that we begin supplying the content immediately, during the 14-day period; and (b) acknowledge that you thereby lose your 14-day right of withdrawal once access begins. We then confirm this to you by email on a durable medium. When you have done (a) and (b) and access has begun, your right of withdrawal is lawfully extinguished and these purchases are final and non-refundable (CRD Art 16(m); Estonian Law of Obligations Act). If you do not give this consent, your standard 14-day withdrawal right applies and access is not granted until the period ends or you provide the consent.
4. SP-Continuum (subscription / digital service) — the exception
SP-Continuum is a continuous digital service, so the rules are different and we do not treat your first period as fully non-refundable:
- At checkout you expressly request that the service begin immediately and acknowledge that your right of withdrawal will be lost once the service has been fully performed.
- If you withdraw within 14 days of subscribing, you are entitled to a refund minus a proportionate amount for the access already provided up to the moment you withdraw, calculated on the monthly price (CRD Art 14(3)). In practice: cancel on day 1 and almost all of the month is refunded; cancel on day 13 and only the small unused remainder is refunded.
- After the 14 days, or once a paid month has been fully provided, that month is non-refundable.
- Each subsequent monthly renewal is non-refundable once that month’s service has been provided.
To exercise this withdrawal right, contact us at info@basnira.com within 14 days, or use the withdrawal function in your account.
5. Cancelling your subscription
You can cancel SP-Continuum at any time from your account, with no minimum term. Cancellation is at least as easy as subscribing — one click in your account, no phone call or login maze required. Cancellation stops all future renewals; it does not refund a month already provided, and you keep access for the remainder of the month you have already paid for. We will send a reminder before each renewal.
6. Your rights if something is wrong — these always remain
Nothing in this policy removes your statutory rights. If the digital content or service is faulty, defective, or not as described, you are entitled to have it brought into conformity, or to a price reduction or refund where the law provides, under the EU Digital Content Directive (Directive (EU) 2019/770) as transposed in Estonia. The withdrawal-right waiver above does not affect these conformity rights. We also refund duplicate or erroneous charges.
7. Refunds — how and when
Where a refund is due under this policy, we process it to your original payment method (Stripe) within 14 days of confirming your entitlement.
8. Contact
Hantasy OÜ · Sakala tn 7-2, 10141 Tallinn, Estonia · registry code 17329558 · info@basnira.com
EU consumers may also contact the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet) and may bring a complaint to the Consumer Disputes Committee (Tarbijavaidluste komisjon).
9. Governing law
These terms are governed by the law of Estonia. This does not deprive you of the mandatory consumer-protection rights of your country of residence (Rome I Regulation (EC) 593/2008, Art 6).